"Getting data privacy 'right' is an economic and social imperative. Trust and confidence in the security and privacy of the critical systems of our planet - especially the digital version of its central nervous system, the Internet - is foundational to individuals' continued engagement and reliance on such things as online commerce, e-health and smart grids. If individual consumers don't feel that their privacy and security are protected, they will not support modernization efforts, even though the capabilities of technology advancements are proven and the potential benefits to society are extensive.
"Here's an example of the tensions we face: The ability of smart grids to conserve resources relies on the ability of, and commitment from, consumers to monitor and modify their individual usage. An individual using a smart meter understands the difference in the cost of using electricity at peak versus non-peak hours and could opt to lower their usage during more costly time periods. At the same time, data from the meters can reveal sensitive information such as work habits, shower schedules, use of medical devices such as dialysis, and whether or not a house is occupied."
"I don't worry that the technology will have a negative impact on consumer privacy," wrote Mark Roberti, founder of RFID Journal in a June overview of the state of the RFID market where privacy is concerned. "Instead, I worry that ignorant legislators trying to score points with uninformed voters will pass laws that limit the many benefits RFID can deliver--and that is a much bigger threat to consumers."
Today's agreement in Europe appears not to be the kind of legislation Roberti feared. As a framework focused on self-reporting it may be too little, ultimately, but it's a start.
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bench craft companyApple co-founder Steve Wozniak said in an interview this week that he would consider returning to an active role at the company he helped start if asked.
During an interview in England this week, Wozniak said, "I'd consider it, yeah," when asked whether he would play a more active role if asked,
Reuters reports.
Wozniak, Steve Jobs and Ronald Wayne founded Apple Computer in 1976. Wozniak left his full-time role with the company in 1987, but remains an employee and shareholder of Apple.
Since leaving Apple, Wozniak has been involved in a wide range of entrepreneurial and philanthropic endeavors. He currently serves as Chief Scientist for storage company Fusion-io.
Meanwhile, Jobs is currently taking an indefinite leave of absence to focus on his health, though he remains CEO of Apple and continues to be involved in strategic decisions.
Wozniak, who has widely been acknowledged as the technical genius behind Apple's early success, believes that he has a lot to offer the company he helped start, which went on to become the world's second-largest company in terms of market value.
"There's just an awful lot I know about Apple products and competing products that has some relevance, some meaning. They're my own feelings, though," Wozniak said during the interview.
When asked his opinion on Apple today, Wozniak praised the company for its track record with recent products. "Unbelievable," he said, "The products, one after another, quality and hits."
Even so, Wozniak admitted that he'd prefer Apple's devices to be more open, so he can "get in there and add [his] own touches." Last December, Wozniak revealed that he had purchased a DIY kit for the iPhone 4 and "modded" the device into the as-yet-unreleased white version.
"My thinking is that Apple could be more open and not lose sales," said Wozniak, while adding, "I'm sure they're making the right decisions for the right reasons for Apple."
Wozniak has been committed to openness since the beginning. In December, Wozniak told reporters that he didn't design the original Apple I to make a lot of money and had given the designs away for free after his former employer HP showed no interest in the computer.
China is a notoriously tough market for American brands. The last few years has seen tech giants like Google struggle to do business due to restrictive censorship and retail giants like Best Buy and Home Depot have found that heavy price competition makes it hard to gain a toehold. Yet, despite the conventional wisdom, Apple’s business in China is booming and it’s not lower prices but better presentation that’s driving their success.
The Chinese economy is having some of its best years ever due to the rising world demand for consumer electronics, much of which is manufactured in China’s city-sized factories. The Mercury News reports that this has led to the average Chinese citizen being more flush with cash than ever before and ready to spend it on what would previously be deemed as unaffordable luxury.
Paul French of Shanghai-based Access Asia indicates that the increase in middle class affluence is behind the increase in purchasing power. “There is now enough of an urban middle class with enough money to afford Apple products. Five years ago — or even two or three years ago — there weren’t enough of those people.”
Five years ago, Apple didn’t have a retail store in China, now it has four, including a stunning split-level glass and metal flagship store in Sanlitun, an area of Beijing known more for its nightlife than its retail outlets. Those stores aren’t barely surviving either, with $2.6 billion in revenue this year, four times what we saw last year from Apple in China. This should mean that Apple is fighting the price war well in China, offering its products for less than they can be purchased in the US, but that’s not actually true. In fact, Apple sells a comparatively specced 13-inch Macbook Air for $180 more in China than it does stateside.
This success seems to fly in the face of conventional wisdom, typically premium products have not sold well in cost conscious China. Some, like Piper Jaffray analyst Gene Munster, say that Apple will have to eventually compete on price or risk losing the Chinese consumer. “The iPhone is going to be huge in China. That’s a given.” he tells the Mercury News. “But if Apple wants it to flow out across China, it has to come up with lower price points.”
Yet Apple shows no signs of slowing down in the Chinese market, which is projected to account for 10 percent of Apple’s revenue within 5 years.
When asked, locals said that in a country where the people like to try products out before they purchase them, Apple is doing the best job of presenting those products. Apple’s retail stores offer the Chinese consumer a chance to test the products in a beautiful and visually stimulating atmosphere and those efforts are paying off with big sales numbers. This kind of attention to the senses and emotions of the consumer wasn’t pioneered by Apple of course, but they are one of the first major companies to bring that kind of experience to China’s city centers in a big way.
This difference in the way that the products are presented is doing its job in separating Apple’s products from the rest of the pack almost everywhere that its retail stores are located, but nowhere is that effect felt more than in China. A country where consumers are hungry for polished products presented in a stimulating atmosphere and they finally have the cash to afford them.
bench craft companybench craft companyGoogle reported solid quarterly earnings this afternoon, but EPS was slightly below expectations and expenses were high.
The expenses were apparently cause for investor concern, and shares have dropped more than 5% after hours.
In particular, cap ex spend was $890 million. Google explained most of that was related to the purchase of new buildings in Dublin and Paris.
Operating expenses were also up thanks in large part to the 10% one-time salary raise, which kicked in this quarter.
In a Q&A with investors during the earnings call, several analysts wondered if this level of expenditure is the only way Google can continue to grow revenue more than 20%. Execs tried to reassure them that Google is measuring and paying very close attention to the expense side of the equation.
The basics:
Gross Revenue of $8.58 billion was slightly better than expected and rose a strong 27% year over year.
Net Revenue of $6.54 billion slightly better than expected.
Adjusted EPS of $8.08 is slightly--slightly--below expectations of $8.13. Revenue was strong, so the key will be whether the earnings miss is the result of lower margins (bad) or, say, a higher tax rate (irrelevant).
Paid clicks growth was better than expected at 18% year over year (vs 15%-17% expectation). This is Google's key revenue unit, and better-than-expected unit growth is positive.
Revenue per click increased 8% year over year, at the high end of expectations.
Free cash flow was a solid $2.2 billion. Cash flow from operations was spectacular--$3.2 billion--but the company spent an astronomical $890 million on capital expenditures, much more than expected. (What on earth are they spending all this money on?)
Product highlights: Android is getting 350,000 activations per day. Chrome now has 120 million users -- that means 120 million people who are more likely to be "locked in" to Google services. YouTube revenue is doubling every year, but still no concrete numbers to share.
Bottom line, Google remains robustly healthy. 27% year over year revenue growth in a company this size is extremely impressive, and the core search business is humming along. The high capital expenditures are a question and concern--it will be interesting to hear what the company says about them on the call.
Here are some slides from the deck Google used on its earnings call. Scroll past them for our live blog of the call itself.
You've got to love 27% growth from such an enormous base.
Traffic acquisition costs are looking good as well:
But this is what investors are worried about -- costs rising as a percentage of revenue, particularly R&D and sales and marketing. A lot of that is salary-related:
Here's another way of looking at it: operating margins are getting lower:
Here are our notes from the call:
4:27 ET: We're waiting for the call to start. We'll see if Larry Page jumps on, since he just took over as CEO last week. He's reportedly investor and press shy, so we'll be curious to see how he performs.
One slightly curious note: the call isn't being broadcast on YouTube as it has in the past.
4:31: Larry will join at the beginning of the call. It's also Patrick Pichette, CFO. Two of the new senior VPs are on board as well -- Susan Wojcikci (advertising), Jeff Huber (local and commerce). Plus Nikesh Arora, the chief business officer, who's been on past calls.
4:33: Page notes 27% revenue growth. Tremendous improvements still ahead. Now he's talking management changes.
"Everything we told you last quarter has happened." He's managing day to day operations as CEO. Eric Schmidt is on government and partner outreaches -- last quarter he was in Germany, Brazil, Argentina, and Spain. Sergey working "very intensively" on a few projects.
4:34: Also made changes to simplify their org structure. He's thanking Jonathan Rosenberg, who's been on most of these past calls.
That's about it. Now it's on to Pichette.
4:35: Expenses show the 10% across the board raise for the first time.
Gross revenue up 27%, $8.6B. It actually rose 2% quarter to quarter -- and last year Google had the Nexus One goosing revenue. Plus this year the disaster in Japan.
Google Network revenue up 19%. Negatively impacted by loss of search distribution deal, plus search quality improvement -- spam control. It always serves us well.
Other revenue was down 10% year over year to $269 million. That's mostly Google Apps and Enterprise Search, a very small business.
Aggregate click growth up 18% year to year, and 4% from last quarter. The shift from offline to online is driving that.
4:40: International revenue was 53% of total.
TAC was 25% of total revenue, $2.2B.
Overall opex totaled $2.8m, including stock-based compensation.
Opex increase is primarily payroll, some advertising.
Op margin 37.6%
Headcount up 1,900 during the quarter. total 26,316 employees.
Capex is facilities, data centers. Facilities driven by purchases of buildings in Dublin and Paris. Capex is "lumpy from quarter to quarter" depending on when it wants to make capex investments.
4:43. Boasting about Android, fastest growing mobile OS, and Chrome, fastest growing browser. Pushed frontier of mobile search which is adding to overall search volume. YouTube "win win" platform for content owners and users.
Second half of 2010, grew 25% year to year. This quarter 27%. Compared to comp of 23% a year ago. "We are building multibillion dollar businesses" and confident now is the time to invest. Discipline.
4:45: Local and commerce SVP Jeff Huber.
Ambitious hiring this quarter by design. 2011 will be biggest hiring in history, hired 1,900 this quarter. Core and growing businesses are doing well, so "who wouldn't want to invest in this business." Over half the "Nooglers" who joined will be in new areas like YouTube, Chrome, Enterprise.
Search: improving quality. Launched over 90 quality improvements, including changes to ranking algorithms. Impacted about 12% of queries, and addressed over 80% of sites that users reported.
Had adverse affect on revenues on SOME SITES in Display network. But improving search is always the best thing to do in the long run.
Personal, as in building around people. Launched the +1 button, easier to share results. "This is just the beginning" more personal search coming soon.
Mobile traffic up 500%+ over last two years.
350,000 Android devices activated per day. Recently launched in-app billing.
Chrome: users "very valuable". Investing in Chrome marketing. Now more than 120m daily users, more than 40% added in last year.
Chrome OS "also going well" and look forward to launching devices later this year.
Enterprise: growing across businesses and schools. New deals, reseller agreements. University of Texas, Boston U.
Pleased our ITA deal closed, travel search lots of room for innovation there.
Huber is now thanking Jonathan Rosenberg as well. "Friends and colleagues for over 15 years. He will be missed"
4:49: Now it's Susan Wojcicki.
Lots to be excited about in ads. Search is still core, but big oppty for growth.
"How can we search the perfect ad for every query?" New creative types, new ways for advertisers to set up campaigns. Product Listing Ads, introduced Q4 last year.
Display advertising: bought DoubleClick 3 years ago, lot of integration, lot of progress. Display Network up 5x since acquisition, doubling annually in Brazil, UK, and Japan.
Display advertisers either performance oriented (conversions) and brand oriented (awareness). Launched new stuff for brand advertisers, like Display Ad Network Reserve -- buy premium inventory on a guaranteed basis. Also tools to measure effectiveness of campaigns -- not just clicks.
Ad Exchange -- transaction volume has tripled in past year, 2/3ds of that inventory bought via real-time bidding.
YouTube: revenue doubling year over year, shared with more than 20k content partners. The more money we make for them, the more engaging stuff they upload.
AdMob: over 150 million iOS and Android devices, up 50% in last four months.
Advertisers starting to run mobile-only campaigns. Incorporating local -- how far are you standing away from the advertiser's location right now?
4:55: Pichette taking over again for Q&A.
Q: Opex up 45% year over year excluding traffic acquisition cost. Is this kind of spending required to retain 20%+ revenue growth? Or one-off?
A. Clearly the effect of the one-time salary change. Salary increase flows through to other stuff like 401(k) and vacation, so disproportionately felt in first quarter. "Nooglers" as well. One-time step change in labor, but after that regular.
Marketing has increased since last year because it's providing great returns. Both customer acquisition and key products like Chrome.
Still disciplined: quarterly reviews to get your next funding.
Q. What about marketing costs? What's going on?
A. Professional services. Chrome -- really pushing the web. When they get Chrome, instead of having to look for Google, they get it. It's there already. "Everybody who uses Chrome is a guaranteed locked-in user of Google."
Q. How does Larry view the company differently than it was?
A. Position hasn't changed. We're a tech company, focused on users, looking for products that can affect billions of people. Computer science helping find problems for billions of people.
If you think that way, Chrome, Android, search all make sense. The 70/20/10 is very alive. "Search is the next billion dollar business." 90 improvements on one side, 40 on the other -- search still in our infancy. Mobile, display, enterprise.
10% is commerce, social, stuff that's nascent. Strategy same core lenses, same products that serve billions of people.
Q. But financially? Any meaningful difference?
A. No. Build great products, same financial discipline.
Q. More about opex. Customer acquisition in Chrome, salespeople. Do you think your 20%+ growth rate would be achievable without these costs? Will you still get the growth without the costs?
A. Strategy in context of last 4 to 5 quarters. Trajectory of revenue growth, 23%, 25%, 27%. We're funding revenue growth with discipline. "Carpe diem, it's there to take."
Q. Imagine display is $20B based on various figures. Right now you're at 10% or so. How big can that be? And as display gets bigger, how does that affect margins?
A. Search unique with very very high margins. Display more paperwork. But still very good margin product. "All of those dollars I want." Plus great "symbiotic" relationship -- display ads now showing up in search.
Could say that display was stalled at $50 to $60B because video wasn't there. YouTube helps reach 23 to 24% more consumers. Efficiency of Web applied to video. All efforts trying to build that display, rich media and video. Every profitable dollar of revenue is good.
Q. What about social data? You don't run social network. Do you need it for search?
A. Jeff Huber -- it's important, we use 200+ signals for ranking search today. It's one of many inputs. Assets that apply to that, we do have large number of users coming to our door every day. Considerable percentage logged in, using multiple products.
Pichette: launch of +1 is commitment to get every signal. Continued focus on social as one of 200 signals.
Q. Does Chrome give you any signals you can integrate into search results?
A. Huber -- will be part of story over time, personalized today. Chrome experience, can sign into Chrome, will sync info across computers.
Q. Where are those bold steps to control expenses? We don't see it. And is social really just one of 200 variables?
A. On expenses, you see ramp-up on one side. Guarantee you everybody who has cost center has to demonstrate productivity. Data center, incredibly steep. Sales force. We always think of cost per x. Cost per bit for data centers. Even food, everybody has productivity curve.
Google is growing 25% year over year from a $25B base. Tide coming with it, but every element of the company is "scrubbed and scrutinized." The unit costs haunt many of my managers.
Huber now on social: one of many signals. We regularly measure and tune.
Pichette again: expenses, we really want to lay the ground clear on these issues.
Q. Search algo changes -- how does that affect search ads and cost per click? And what's driving display ad revenue growth -- ad units or more targeting?
A. Huber: 12% of queries affected. Was Web search only, not ads. NO effect on CPC. Did affect display network, but focus is on user experience.
Wojcicki: Can buy audiences, target more effectively. It's both. End to end platform to enable buying across the Internet for all advertisers and all publishers.
Pichette: Some properties tuned to display like YouTube, but entire Web is more powerful than any single prop.
Q. What about tablet share -- is it as important as smartphone share?
A. Jeff Huber: tablets doing well, lot of growth in that segment. Dynamics -- hybrid between mobile and desktop when you look at user behavior. Optimistic about Honeycomb. Xoom was product of the show at CES in January. More products, more innovation.
Enable advertisers to target tablets, which will help that segment.
Q. Employee bonuses and social -- define success?
A. This is an internal matter. We focus a strategy across many platforms, we wanted to signal to employees that social is an important signal and worth investing. No further comment.
Q. Search important, but engagement might be more important. Have you looked at 70/20/10 and think about shifting to build greater engagement? Look at how other products and services can be integrated in?
A. Web in general, how platforms are growing, we're focusing in areas where engagement matters. Local, mobile, YouTube, all about engagement. Mobile, Chrome. Technology fuels engagement. At highest level, search itself is more engaged today than it was 3 years ago. It's part of our strategy.
Q. Engagement through frequency rather than share of time.
A. When you are in YouTube, you're spending more time in YouTube. Android phone, now visiting and in town, additional signals sharing with friends etc.
Q. Does Chrome give you potential to create unique products, apps, content services?
A. Huber: great opportunities in that. Chrome Web Store -- same model as Android Market, bringing it to that platform.
Q. How much is a mobile user worth today, and how do you think about larger acquisitions?
A. Can't answer about mobile user. Look at our focus, we're very excited about mobile. Great potential there. Monetization side -- click to call ads. Locally targeted ads, ability to engage users where they are. Smartphone will be way people do everything -- inform, entertain. It will merge.
Q. Do you think value can go up order of magnitude in 3 years?
A. Wojcicki: very early in what mobile can do. Will grow overall opportunity, overall pie.
Nobody is going to say a substantive thing about acquisitions.
We haven't found big one that will significantly accelerate our growth. We have a really focused agenda, don't want massive distraction. Google is a specific culture --- big acquisition must be both financially sensible and cultural fit. "That's a pretty high bar to pass."
Q. Non cost-per-click ads -- what kind of growth are you seeing? And does Google have a video strategy outside of user-generated content?
A. We have new people on board with YouTube to expand beyond user-generated.
Huber: user-generated is huge. But we're interested in "long-form premium content," another area is developing content of, by, and for new medium being created. Next New Networks acquisition was there.
Wojcicki: we're allowing advertiser to bid with CPA (cost per action) then Google figures out CPC (per click) in background. Also CPM (per impression). Depends on whether advertisers are more performance or ad-driven. As we introduce new kinds of ads for brand advertising, CPM will become a bigger deal.
Q. How bad was Japan? You also said 350k Android activations per day -- can you give breakdown smartphone v tablet and US v international?
A. Our first response to the events was to help the Japanese community. People finding people and disaster recovery. Focus on community, not optimizing revenue.
Tons of searches, by the way, but not monetizable searches. Japan is great market for us. Historically they bounce back fast. We can't predict how will rebound on advertising, but it's a 1st world economy that will recover.
Huber: Android. Not going to answer the question. But we have strong partnerships in Europe, Japan, Korea, and international is growing. Android is relatively early on in tablets, Honeycomb just came out. Big innovations coming.
Editor’s note: This discussion about the superphone platform is one of the five themes we will be focusing on at the VentureBeat Mobile Summit, on April 25-26. We’ve carefully invited the top executives in mobile to discuss the biggest challenges of the day, which, if solved, can lead to much faster growth in the industry. And at our enterprise session, we’ll have top executives around the table from a number of companies, including Verizon, AT&T, Cisco, Salesforce, Box.net, and more. (If you think you should be part of the discussion, you can apply for a ticket.)
Don’t expect to find the core applications that run the pistons of a business as native apps in Apple’s App Store. With a few exceptions, the future is touch-enabled web applications that will bring a more complete version of a vendor’s feature set to any tablet.
I’ll say it more explicitly: Native apps are for phones, gadgets and games. Touch-enabled web apps are for tablets and broad business applications.
The iPhone’s size has almost necessitated an alternative user experience for business apps, but the iPad’s screen real estate does not suffer that limitation.
The iPad has been in the market for over one year. Conspicuously absent from SmartSheet’s Top iPad Apps for Business lists — produced over the last 8 months by 10 industry watchers — are any cross-business operating apps tackling customer relationship management (CRM), accounting, project management and the like.
Smart software companies are building tablet access into their core products by touch-enabling their existing web applications. For some vendors with form-based solutions, the effort may be fairly simple, for others with rich desktop-class UIs, it is more complex.
Some serious business apps have native tablet versions, but they are either narrow business functions or small carve-outs of their overall solution. Here are some examples:
Some examples of companies with broader business operations applications that are benefiting from the touch-enabled web app approach are:
The key reasons to go native on the iPhone / iPad have been: performance, access to device features (geo-location, camera, etc….), offline support, and most importantly, an entry in the App Store Directory (this will be the only remaining benefit to building native business apps in 12- 18 months).
But the following dynamics in the tablet ecosystem are predicting the demise of that native apps advantage:
Competition Among Tablets Will Dramatically Improve Performance
Intense competition in the tablet market will drive hardware, browser and connectivity performance closer and closer to parity with PCs. Note the step up in hardware power from the iPad to the recently released Motorola Xoom and iPad 2. Vendors do not build native apps for PCs and Laptops any more, and the reasons for that will be just as valid for tablets.
HTML5 Will Erase Native App’s Device Advantage
HTML5 will give browser apps powers that today are only accessible by native apps such as instant on, access to camera, location, and off-line. And, unless it’s a game, most apps require connectivity to be useful anyway. (Here’s a good write-up on this.)
Web Apps Will Outpace and Outreach the Natives (adding features vs platforms)
As more tablets come to market on more operating systems, ISVs will become weighted down building redundant apps for each OS. This will inherently come at the expense of adding more features to a single web app. Inherent in any application development toolkit are its limitations, and Apple’s is no different. Richer experiences are possible with today’s browser development tools.
Businesses Will Favor App Stores that Include “Bookmark a Link” Apps
Apple forbids “pointers” or “very thin wrappers” to touch-enabled web business apps. This benefits Apple, but not business users. There are a host of good business apps that work on the iPad browser, but they’re not present in the App Store. This is slowing the growth of the iPad as a business tool. The marketplace that lists compatible business apps will have a broad audience – one that expects them.
The debate will continue on both the mobile and tablet fronts and it depends on a multitude of factors, but ultimately businesses will choose which approach delivers a more compelling user experience for their specific application. ZDNet reports on three of the key business scenarios prevalent with the iPad, which includes 1) sales people out in the field, 2) executives on an overnight trip, and 3) warehouse managers, retail floor staff, medical staff, and anybody else that needs real access to apps while on their feet.
A tablet untethers the user categories above from a desk if it can handle typically more comprehensive operational business applications that can cover a diversity of business needs. For example, this video shows the owner of a 109-year-old lumber operation bringing automation to the mill floor via the iPad. For this company and the millions just like it, the need for rich tablet-ready business apps is real, but native apps aren’t there yet. Thankfully, there is an app for that. But you’ll have to look beyond the App Store.
Brent Frei is the founder of Smartsheet, an online project management and collaboration tool. He submitted this story to VentureBeat as part of a series leading up to our Mobile Summit later this month.
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